Frequently Asked Questions
Our Frequently Asked Questions page contains a wealth of information that may address any inquiries you may have. However, if you are unable to locate the information you seek, or if you have any further concerns, please do not hesitate to contact us via our contact us form.
1) What is Twin Tail Creations?
Twin Tail Creations is a team of passionate adult toy smiths with a love for imaginative realms. We specialize in creating custom, fantasy-themed sex toys made with high-quality, body-safe silicone. Our range of designs includes dragons, steampunk, sci-fi, and many other themes. We believe in empowering our customers to embrace their fantasies with confidence and indulge in a unique, personalized experience.
2) What can I expect when I order?
When you order from Twin Tail Creations, you can expect a smooth and personalized experience from start to finish. Here's what you can expect:
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A wide variety of customizable options for your sex toy, including size, firmness, color, and design.
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Expert craftsmanship and attention to detail in every product, ensuring a unique and high-quality result.
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Discreet packaging and shipping to protect your privacy.
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Timely updates on the progress of your order and estimated delivery time.
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Friendly and responsive customer service to address any questions or concerns you may have.
3) What are your Production times?
For orders containing custom toys, we will add your request to our production queue as soon as possible. If your order is for inventory toys, we will ship your products within three working days from the date of your order. Please note that custom orders may require additional production time of more than a week. You can find the current estimated production time for custom orders on our main catalog page.
4) How does Twin Tail Creations handle shipping?
Before shipping your products, we conduct a thorough quality assurance inspection, ensuring that your order meets our high standards. We clean and seal your toys in our signature TTC bags, along with a care sheet that contains instructions for cleaning and storage. Your order will also be packed with protective materials to ensure that it arrives in excellent condition.
Once your order is shipped, you will receive an automated email with relevant tracking information. If you have any questions or concerns, our customer service team is available to assist you. Simply send us a note and we will respond promptly. Twin Tail Creations is not responsible for guaranteeing delivery beyond shipping the item.
Please be advised that if your package incurs additional fees during shipment, Twin Tail Creations will not be responsible for the payment or reimbursement of these additional charges. We kindly ask that you ensure a thorough understanding of any potential fees associated with the shipping process to avoid any unexpected expenses.
In the event that a shipment is unsuccessful and the package is returned to Twin Tail Creations, please be advised that the customer will be responsible for any additional shipping costs. This may include fees incurred for the return shipment.
5) Is your packaging discreet?
At Twin Tail Creations, we understand the importance of protecting your privacy when it comes to shipping our products. For this reason, we only use plain brown boxes for all shipments.
In addition, we take extra measures to ensure that the sender field on the shipping label and your credit card statement show only our initials, thus providing an extra layer of discretion. In cases where it is necessary to categorize our handcrafted toys, we refer to them as silicone sculptures.
Rest assured that we are committed to shipping our products as discreetly and anonymously as possible, to help protect your privacy.
6) I did not get an order notification / I cannot contact you - what do I do?
At Twin Tail Creations, we strive to provide excellent customer service to all of our clients. However, some email services have content filters that may prevent you from receiving our messages. If, for example, you placed an order using a .edu email address, it is possible that your service provider may have flagged our email extension @twintailcreations.com as banned content, and therefore we may not be able to reach you.
Alternatively, if you have mistyped your email address during the checkout process, we may also be unable to reach you.
If you suspect that either of these scenarios may apply to you, we recommend that you send us a message through our contact form with your correct email address (and not an .edu address), so that we can update your order information accordingly. We are committed to ensuring that you receive timely updates on your order, and we appreciate your cooperation in helping us to achieve this goal.
7) What do I need to know about international shipping?
At Twin Tail Creations, we strive to provide clear and transparent information about our shipping policies to all of our customers. If you are shopping from outside the United States, it is important to note that your local regulations apply when it comes to import laws, duty and taxes. This includes checking whether the import of sex toys is permitted and paying any applicable import/customs fees and taxes. Please be aware that you may also experience delays due to customs clearance procedures.
If you require additional documentation from us to comply with your local regulations, please send us a note and we will be happy to provide paperwork that details the material, value, and contents of the packages.
For international shipments with UPS, please be aware that you will not typically pay customs/duty fees at the time of purchase. Instead, UPS may require these fees to be paid in cash upon delivery.
We regret to inform our customers that we are currently unable to ship to China. Orders shipped to Singapore, Vietnam, Malaysia, and Russia may be subject to local import regulations, which may impact delivery times. Please note that we cannot guarantee delivery for these destinations.
It is important to acknowledge that, when placing an order, you are responsible for ensuring that your country permits the import of sex toys. Should your country not permit the import of sex toys, please be aware that Twin Tail Creations is not responsible for guaranteeing delivery beyond shipping the item.
8) Do you ship to P.O. boxes?
We have had a history of successful deliveries to P.O. boxes without any issues. However, if you have selected UPS as your shipping method, please note that we will be unable to deliver to a P.O. box as UPS itself does not offer this option.
If you require your order to be shipped to a P.O. box, please select USPS as your shipping method during checkout. This will ensure that your order can be delivered to a P.O. box without any issues.
9) What are your toys made from?
We pride ourselves on creating high-quality adult toys that are crafted from premium-grade platinum-cure silicone. Our products are made with carefully chosen pigments for coloration, ensuring that each toy is visually stunning and unique.
The silicone we use is of the highest quality and is both body-safe and chemically inert, which makes it non-allergenic and easy to sterilize. Our toys are also incredibly durable, ensuring that they can withstand even the most intense play sessions.
We believe that quality is paramount, and we refuse to compromise on this aspect of our products. Our commitment to excellence means that you can enjoy using our toys with perfect peace of mind, every time.
10) How do I interpret the TTC firmness scale?
At Twin Tail Creations, we offer a firmness scale for our products that ranges from Soft (3) to Firm (8). Our Soft (3) option is designed to be squishy and easy to compress, similar to relaxed muscle. This allows for easier entry during use. Our Medium (6) option is slightly squishy, akin to semi-tense muscle, and offers a balance between precision and flexibility. Our Firm (8) option, on the other hand, has almost no squish and is like flexed muscle, offering a high level of precision during use.
It is important to note that ordering Soft Firmness may cause colors to blend more, resulting in a 'washed out' appearance for toys that have more than one color. As a result, certain colorations may not be available for Soft Firmness orders.
Furthermore, please be advised that there may be some natural variability in density from one batch of silicone to the next. While we will always attempt to match your desired firmness as closely as possible, we cannot guarantee an exact match.
Regardless of the firmness level, all of our toys are durable and stretchy, and can be bent in any direction. Even in the Firm (8) option, it is possible to bend an Atlas toy so that the tip touches the bottom of the base.
11) How do I store and clean my toys?
All relevant information for storing and cleaning, as well as what types of lubricant you can safely use with our toys, will be listed on the care sheet we pack with every toy order!
For quick reference:
Properly cleaning sex toys is important for both the health of you and your toy. It is especially important to thoroughly clean toys that are shared among multiple partners.
Surface cleaning using liquid soap and water, followed by air-drying, is sufficient for most cleanings. However, in situations where more thorough disinfection is needed, deep cleaning methods like boiling or using a weak bleach solution are recommended.
Surface cleaning takes about one to three minutes per toy, not including air-drying time. Boiling a toy takes roughly three minutes, while bleaching takes around 10 minutes. Using a dishwasher can also be effective for killing bacteria, but not viruses or fungi.
Toys should be disposed of if they have significant visible tears, as these defects can make the toy both dangerous to use and difficult to clean.
12) Can I request specific colors to be included or excluded in a For-Science! pour?
Absolutely! We are happy to accommodate up to three color preferences for inclusion or exclusion in your For-Science! pour. To specify your desired colors, you can either include the information in the order notes at checkout or fill out the "Desired Coloration" section on the custom order form.
Please note that we no longer accept photos, character designs, general themes, or complex color schemes as guides or "inspiration" for a For-Science! pour.
13) Do your silicone toys have a warranty?
Yes, we are committed to providing quality products and will replace toys in accordance with the guidelines outlined below. The replacement cost is calculated as a fixed percentage of the original non-discounted price of the toy, plus shipping fees, if applicable.
- Minor issues: These include any cosmetic defects that do not affect the toy's functionality.
- Major issues: These involve defects that render the toy unusable.
Please note that modified toys or toys with evident intentional damage or misuse will not be eligible for replacement.
For further assistance or to initiate a replacement request, please contact our customer support team.
Minor Issue Coverage:
| Length of time after delivery | Replacement Cost |
| Under 1 Week | Free |
| Under 1 Month | 20% + Shipping |
| Under 6 Months | 50% + Shipping |
| Over 6 Months | Not Covered |
Major Issue Coverage:
| Length of time after delivery | Replacement Cost |
| Under 3 Months | Free |
| Under 6 Months | 20% + Shipping |
| Under 1 Year | 50% + Shipping |
| Under 2 Years | 75% + Shipping |
| Over 2 Years | Not Covered |
All claims necessitate the proof of damage to the original toy. Please note that replacement toys will be subject to the warranty terms of the original toy, and the warranty period will not be extended.
We retain the right to deny warranty coverage at our discretion.