Frequently Asked Questions
Frequently Asked Questions - If you don't find what you're looking for here, or if you have any other concerns, don't hesitate to send us a customer service note from our contact us form.
1) What is Twin Tail Creations?
Twin Tail Creations is a friendly crew of adult toy smiths with an affinity for the realms of imagination. Dragons, steampunk, sci-fi, you name it... We make custom, fantasy themed sex toys in premium body-safe silicone, so you can embrace your fantasy with confident indulgence!
2) What can I expect when I order?
Upon placing an order, you will immediately receive a receipt by email and get access to our responsive customer service for any questions or concerns you might have regarding the order.
You will be able to check out with either credit card or PayPal - we do not require you to have an account, but if you do, we will often be able to deliver an even better customer service experience.
2.1) Production & Shipping Times
We will immediately add your order to our production queue if it contains made-to-order toys. For stock toy orders, we will ship as quickly as possible - usually within 3 work days. For custom or made-to-order toys, production time can be more than a week. Current estimated custom order production time can be found on the main catalog page.
Before shipping, we inspect your toys for quality assurance, clean them, and seal them in our bags with shiny TTC stickers! In the box you will find protective packing material surrounding the toy, as well as a care sheet with instructions for cleaning and storage.
Upon shipping, you will receive an automated email with relevant tracking information. If at any point you have questions or concerns, we are standing by to assist - just send us a customer service note!
3) Is your packaging discreet?
To protect your privacy, we only ship our toys in plain brown boxes, or USPS standard boxes. Both the sender field on the shipping label, and your credit card statement will only show our initials. Where necessary, our handcrafted toys are categorized as silicone sculptures. In other words: We ship as discreetly and anonymously as possible!
4) I did not get an order notification / I cannot contact you - what do I do?
If you used an email service that has content filters, you may experience that you cannot receive email from us. If for instance you placed an order with a .edu email address, we will likely not be able to reach you, since your service provider could consider our extension @twintailcreations.com to be 'banned' content.
Alternatively, you may have mistyped your email address during checkout, in which case we also cannot reach you.
If you think you might be affected by this, send in a note through our contact form with your correct email address (and not an .edu address), so we can update your order information.
5) What do I need to know about international shipping?
If you are shopping from outside the US, your local regulations apply when it comes to import laws, duty and taxes - it is your own responsibility to know if import of sex toys is permitted. You may also experience toys being held for customs clearance. Should you require additional documentation from us, don't hesitate to send us a note - we will be happy to provide paperwork as to the material, value, and contents of the packages!
We currently do not ship to China. Orders from Singapore, Vietnam and Russia may be subject to local import regulations - this means we cannot guarantee delivery for those destinations.
If you order from any of the locations mentioned above, we do not take responsibility for delivery once the package reaches your home country.
When placing an order, you acknowledge that if your country does not allow import of sex toys, TTC is not responsible for guaranteeing delivery beyond shipping the item.
6) Do you ship to P.O. boxes?
We have yet to experience a problem with shipping to a P.O. box.
7) What are your toys made from?
Our toys are crafted from premium-grade platinum-cure silicone, with added pigments for coloration. The silicone is body-safe, chemically inert, non-allergenic, easily sterilized, and extremely durable. We refuse to compromise on quality, so you can get down to business with a perfect peace of mind - every time!
8) How do I interpret the TTC firmness scale?
Our toy firmness scale is a an arbitrary sliding scale from Extra Soft (3), which approximately matches Shore 0030, to Firm (8), which approximately matches Shore 8A.
Our Soft (4) is squishy and easy to compress, like relaxed muscle. This makes for easier entry! Medium (6) is slightly squishy, similar to semi-tense muscle, and offers a balance between precision and flexibility. Firm (8) has almost no squish, like flexed muscle, to offer a high level of precision in use.
We can also make toys in a custom Extra Soft (3), by request, but this will cause colors to blend more´and become 'washed out' in toys that have more than one color.
Regardless of firmness, the toys are durable and stretchy, and can be bent in any direction. Even in Firm,it's possible to bend an Atlas so the tip touches the bottom of the base!
9) How do I store and clean my toys?
All relevant information for storing and cleaning, as well as what types of lubricant you can safely use with our toys, will be listed on the care sheet we pack with every toy order! For quick reference, silicone toys should not be stored together with toys made from lower-grade plastics and gels, to avoid toy degradation. They can be stored safely together with other platinum-cure silicone toys. Silicone is non-porous, and can be cleaned with just soap and water. However, they can also safely be boiled, cleaned with toy cleaner, or dunked in a weak bleach solution!
10) Do you do guided surprise toys?
Yes! When you order a surprise toy, we will always allow simple requests free of charge! Examples hereof can be a color you want included in the pour, or a color you dislike and request be avoided. Simply add this request to the order notes upon checkout.
For more advanced guided surprise toys, we normally charge $10-$25 over the base toy price, depending on complexity. This can be toys inspired by a certain character design, color scheme, or from a reference photo. To custom order a guided surprise, just send us a customer service note, so our artisans can assess if it is doable, and how complex it will be.
11) How much is a custom coloration?Normally, a signature coloration from one customizable model can be applied to any other customizable model at the same price - just send us a note to verify! For completely customized colors, the price list is as follows:
|Custom Split - 2 Colors||[+$10]|
|Custom Marble - 2 Colors||[+$15]|
|Custom Fade - 2 Colors||[+$20]|
|Glow in the Dark Effect - If possible on base coloration||[+$5]|
|Additional Split Color||[+$5]|
|Additional Marble Color||[+$5]|
|Additional Fade Color||[+$7.50]|
Custom Mini toys can have up to 2 colors (sometimes 3, depending on model and firmness), Smalls up to 3, Mediums up to 4, and Larges and over can have up to 5 colors.
Some color combinations don't work well together, and we will need to approve any custom order before it can be placed. If a custom color scheme is not possible, we may cancel the order for a full refund. To inquire about a custom order, make sure you have a TTC account with your shipping address listed - then contact us through our email contact form!
12) Where can I learn more about upcoming events and releases?
We announce all events, sales and releases on our social media. Here is a link to our twitter.
13) In an emergency, can one of your silicone dildos stop a .22 bullet?
Say you are using a toy and turn your butt towards the shooter... they might be stunned just long enough for you to make an escape... this is a bit silly isn't it?